Frequently asked questions)
WE ARE HERE TO HELP. CHECK OUT OUR FREQUENTLY ASKED QUESTIONS FOR MORE INFORMATION. IF YOU HAVE ADDITIONAL QUESTIONS PLEASE GO TO OUR CONTACT US PAGE AND FEEL FREE TO SEND US YOUR QUESTIONS!
Q: WHAT'S INCLUDED IN MY PICNIC?
A: Go to our PLAN YOUR PICNIC page to see what is included in your picnic. We DO NOT serve food or beverages, however we offer sparkling or still water for $15. Check out our ADD-ONS page for our Preferred Vendors if you are looking to further customize your picnic.
Q: WHERE ARE YOU LOCATED?
A: We are currently serving SELECT locations in Okaloosa and South Walton counties.
Q: WHEN DO I PAY?
A: All bookings require a 50% deposit to reserve your spot. The remainder of the balance will be due at least 72 hours before your scheduled event.
Q: WHAT IF I NEED TO CANCEL?
A: If we receive a cancellation email 72 hours or more prior to your event - we will offer you a partial refund and/or apply the original 50% non-refundable deposit towards a rescheduled event. we will glad work with you to reschedule your event to another date. Please be advised we may not be able to provide you with your preferred reschedule date and that your reschedule date has to be within 6 months of your original event date. Beach permit fees will apply for new picnic date.
If we receive a cancellation email 48 hours prior to your event - the total payment cannot be refunded (excluding rain/weather). However, we will glad work with you to reschedule your event to another date. Please be advised we may not be able to provide you with your preferred reschedule date and that your reschedule date has to be within 6 months of your original event date.
*Please note that the initial deposit fee is nonrefundable but we will gladly work to reschedule your event and apply that 50% to a different date*
Q: WHAT HAPPENS IF THERE IS BAD WEATHER?
A: We understand that the weather in Florida can be highly unpredictable. If it looks like weather (rain) may affect your reservation we will work with you to move your picnic to an indoor location or provide rescheduling options. If your picnic has been scheduled for a beach location in Walton County, your beach permit fee is NON-REFUNDABLE, even in the event of bad weather. If your picnic is re-scheduled an additional beach permit fee will apply. The initial deposit fee is nonrefundable if you decide to completely cancel your picnic due to the weather or if our company makes a cancellation due to weather, As stated above, three options will be given:
-Move picnic to indoor location or covered outdoor location
-Reschedule picnic date (new permit fee will apply & will depend on availability)
-Customer can receive 50% back of total picnic price (not including beach permit)
Q: IS ALCOHOL ALLOWED?
A: We do not provide alcohol, however you are welcome to bring your own. Please be aware of any rules and regulations at your designated event location. Glass is prohibited at beach locations. Eventfully Yours Emerald Coast, LLC will not be liable for any fees incurred for violations of beach location rules.
Q: WHAT IF I DON'T SHOW TO MY EVENT?
A: In the event of a no show, Eventfully Yours, reserves the right to retain the entire amount that was paid at checkout. Additionally we will not offer the opportunity to reschedule.
Q: WHAT HAPPENS IF MY PARTY BREAKS OR DAMAGES SOMETHING?
A: Our furniture and decor is delicate and requires special handling from our team. Should you wish to move your picnic, please contact one of our team members. Any damages to furniture or decor could result in a damage fee.
Q: DOES A HOST STAY DURING MY PICNIC?
A: No, we leave after you arrive to your picnic and return once your reservation ends. If you need us during your picnic please give us a call or text us.
Q: CAN WE LEAVE WHENEVER WE WANT?
A: If you wish to leave before your reservation ends, please provide us a 20 minute notice via phone call or text. You are responsible for picnic items until your picnic attendant arrives to pack up. Leaving before your reservation ends could result in a negligence fee if materials are stolen or damaged.
Q: WHAT IF I AM LATE?
A: We understand that things happen which cause us to be late. If you are running late notify us via phone call or text message. If you are late your picnic will still end at the scheduled time.
FOR FULL TERMS AND CONDITIONS, go here.
STILL HAVE QUESTIONS? Contact us.